Privacy Policy
Effective Date: September 12, 2026
Avqeron INC ("we," "us," or "our") operates this website (the "Platform"), a domestic service marketplace that connects customers with independent service professionals who provide home-related services, including cleaning, maintenance, repair, and other household services.
We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect information when you use our Platform, request services, communicate with us, or interact with our services.
By accessing or using our Platform, you acknowledge the practices described in this Privacy Policy.
1. Information We Collect
We may collect the following categories of information from users of our Platform.
Information You Provide Directly
When you create an account, request a service, contact us, or communicate with service providers, we may collect:
- Full name
- Email address
- Phone number
- Home or service address
- Billing and payment information
- Service preferences
- Appointment details
- Property information
- Special instructions or requests
- Communications with our customer support team
Service Request Information
To provide and coordinate domestic services, we may collect:
- Type of service requested
- Preferred service date and time
- Property size or characteristics
- Cleaning or maintenance requirements
- Access instructions provided by you
Information From Service Professionals
If you register as a service provider, we may collect:
- Name and contact information
- Business information
- Service categories offered
- Availability information
- Professional qualifications or certifications, when applicable
- Payment information
Automatically Collected Information
When you use our Platform, we may automatically collect:
- IP address
- Browser type
- Device information
- Operating system
- Pages visited
- Usage activity
- Cookies and similar technologies
2. How We Use Your Information
Providing Services
We use your information to:
- Process service requests
- Connect customers with suitable service professionals
- Schedule appointments
- Facilitate communication between customers and providers
- Provide customer support
- Process payments and transactions
Platform Operations
We use information to:
- Maintain and improve our Platform
- Monitor security and prevent fraud
- Analyze usage trends
- Improve customer experience
- Develop new features
Communications
We may use your contact information to send:
- Appointment confirmations
- Service reminders
- Account notifications
- Customer support messages
- Service updates
- Promotional communications when you have provided appropriate consent
3. SMS Messaging and Mobile Communications
By providing your mobile phone number and consenting to receive SMS messages, you agree that Avqeron INC may send text messages related to:
- Service requests
- Appointment confirmations
- Appointment reminders
- Provider communications
- Customer support
- Account notifications
- Promotional offers, if you have separately opted in
Message frequency may vary. Message and data rates may apply.
You may opt out of SMS communications at any time by replying STOP to any message. For assistance, reply HELP or contact us at info@avqeron.com.
Your consent to receive SMS messages is not a condition of purchasing any service.
We maintain records of SMS consent, including the date, time, phone number, and method of consent, as required for compliance purposes.
4. How We Share Your Information
Independent Service Professionals
Because our Platform connects customers with domestic service providers, we may share relevant information with service professionals who need access to complete requested services. For example:
- Customer name
- Service address
- Requested service details
- Appointment information
- Contact information
Service Providers and Vendors
We may share information with trusted third parties that help us operate our business, including:
- Payment processors
- Hosting providers
- Communication providers
- Analytics providers
- Customer support providers
- Software providers
These providers may only use information as necessary to provide services to us.
Legal Requirements
We may disclose information when required by law, legal process, court order, or government request.
Business Transfers
If Avqeron INC is involved in a merger, acquisition, financing, sale of assets, or similar transaction, your information may be transferred as part of that transaction.
5. We Do Not Sell Personal Information
Avqeron INC does not sell personal information to third parties for monetary consideration. If our practices change in the future, we will update this Privacy Policy and provide applicable rights required under applicable privacy laws.
6. Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Remember user preferences
- Improve website functionality
- Understand how users interact with our Platform
- Analyze performance
- Improve marketing effectiveness
You may adjust your browser settings to limit cookies. However, disabling cookies may affect certain Platform features.
7. Data Security
We implement reasonable administrative, technical, and organizational safeguards designed to protect personal information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
8. Data Retention
We retain personal information only for as long as necessary to:
- Provide requested services
- Maintain business records
- Resolve disputes
- Enforce agreements
- Meet legal obligations
When information is no longer required, we may securely delete or anonymize it.
9. Children's Privacy
Our Platform is intended for users who are at least 18 years old.
We do not knowingly collect personal information from children under 13.
If we learn that we have collected information from a child under 13 without appropriate consent, we will take steps to delete that information.
10. California Privacy Rights (CCPA/CPRA)
If you are a California resident, you may have certain rights regarding your personal information under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA).
Right to Know
You may request information about:
- Categories of personal information collected
- Sources of information
- Business purposes for collection
- Categories of third parties with whom information is shared
Right to Delete
You may request deletion of personal information, subject to legal exceptions.
Right to Correct
You may request correction of inaccurate personal information.
Right to Opt Out
You may request to opt out of the sale or sharing of personal information where applicable.
Right to Non-Discrimination
We will not discriminate against you for exercising your privacy rights.
11. Exercising Your Privacy Rights
To submit a privacy request, contact us:
Email: info@avqeron.com
Subject: "Privacy Rights Request"
We may verify your identity before completing certain requests to protect your personal information. We will respond to verified requests within the time periods required by applicable law.
12. Your Nevada Privacy Rights
Nevada residents may have rights regarding certain information collected through online services. Nevada residents may submit privacy requests by contacting info@avqeron.com.
13. Third-Party Links
Our Platform may contain links to third-party websites or services.
We are not responsible for the privacy practices of third parties. We encourage you to review their privacy policies before providing personal information.
14. Changes to This Privacy Policy
We may update this Privacy Policy periodically.
When we make material changes, we will update the Effective Date at the top of this page and provide additional notice when required.
15. Contact Us
If you have questions regarding this Privacy Policy or our privacy practices, contact us:
Avqeron INC
600 Wilshire Blvd, Los Angeles, CA
Email: info@avqeron.com
Website: https://avqeron.com